See this page for more information about our costs.

This is very common. You might have clients that go every other week, as an example. We simply charge for the number of clients that you had that week. So for example, if you have 15 clients in week one and 22 in week two then you would be charged the 11-20 client rate for week one and the 21-30 client rate for week two.

You pay each week.  We require a credit card on file and charge the card on Tuesdays for the previous week’s work (Sunday through Saturday).

At this time we only take on clinicians who are using systems we are familiar with (i.e. Simple Practice, IntakeQ, TherapyNotes etc) and are an all-in-one system that allows outside people to have their own login. We see this as an advantage because it keeps everything in one system, you can see what is happening at all times and if at any point you decide to discontinue services you take away access and it is done.

We process claims Monday through Friday. This means that we send out claims approximately 24 hours after they are complete to give you time to make any adjustments to the appointment necessary (i.e. only went 45 minutes etc). We also follow up on claims/denials, process invoices, and reach out to clients Monday through Friday as well.

Sure! We do have start-up fees and ‘fix-it’ fees [if you are wanting us to go back and fix old claims (that we did not bill out but maybe you or a previous billing company did)] that are separate from our weekly fees. Reach out to us for more information.

We want you to know what your costs are each month and you can’t really know that if it’s a percentage-based fee. Plus we feel that a lot of billing companies start doing sneaky things to increase the amount they are billing out so their percentage is higher and we don’t want to even appear to be similar to those types of companies. Also, I mean really, if one insurance pays you $100 and the other pays you $80 and we handle both claims the same way – did we really do more work on the $100 claim than the $80 claim? We think not. Finally, there is a thought process that billing companies are more motivated to see claims through if it is a percentage-based fee and while that seems to make sense #1 we have not found that to be true in services that we have used in the past and #2 you have paid us for a service which includes following up on claims and we will do our job because that is what we agree to do in our contract.

In general, we bill out any of your insurance claims, we create and process invoices (both for self-pay and what the insurance reports the client owes), and we track down how to get claims fully processed if they are denied or rejected. On a weekly basis, you will get a report from our lead processor with what has been processed, what’s been denied/rejected and where we are at with any claim/invoice that we’ve had trouble with.

At this time, we don’t send unpaid invoices from clients to collections. You will know about unpaid invoices in your weekly report and can communicate with the lead processor whether you’ve chosen to write off the invoice or otherwise are pursuing it and it can be taken off of your report.

Yes! If we are processing your claims and invoices and you have a question you will be able to talk to our lead processor to figure things out via Zoom or over the phone.

Schedule an informational meeting here. We will answer all of your questions and also make sure you are using a system that we can work with. If you want to move forward after the meeting, we will send you a contract to sign. Once it is signed we will send you an email with everything we will need to get started (i.e. login etc).

Once you sign the contract we can generally get started in about two weeks. It might be sooner than that but it all depends on how quickly we can get into your system and get the information that we need to get started. We will work with you so that you know exactly when we get started and of course, you never pay the weekly fee until we’ve actually started handling claims.